SupportBuddy
An AI Ticketing Intelligence concept that connects fragmented customer interactions across calls, emails, and chats into useful agent context.
AI · CONTACT CENTER · CUSTOMER CONTEXT
Bengaluru, India
Building better customer experiences with technology and practical AI.
I am Surya Lenka, a Unified Communications and Contact Center technical lead. I work on complex support, cloud platforms, troubleshooting, and useful AI-led ideas that make work easier for people.
UC & Contact Center
Technical support, architecture and operations
Cloud & Observability
CloudLink, MCX, logs and platform insight
AI Projects
Practical tools built around real work problems
About me
Technical depth with a builder mindset.
I enjoy getting clarity from complex systems, helping teams solve difficult problems, and turning ideas into simple useful tools.
My work sits at the intersection of Unified Communications, Contact Center platforms, cloud services, customer support, and technical leadership. I am particularly interested in understanding how large systems connect, where issues begin, and how data and AI can help teams respond faster and better.
Alongside my core work, I am building hands-on projects to learn modern AI, cloud observability, product thinking, and software development.
Areas I work with
Contact Center
Unified Communications
CloudLink
MCX
Technical Leadership
Troubleshooting
New Relic
AI Prototypes
Customer Experience
Featured work
Projects built around real problems.
A growing collection of ideas, prototypes, and technical work focused on clarity, efficiency, and better support experiences.
Deployment Observability
A learning project focused on using New Relic and application data to understand deployment behaviour, services, dependencies, and issues faster.
OBSERVABILITY · NEW RELIC · CLOUDTechnical Troubleshooting Tools
A growing exploration of tools that make it easier to understand logs, events, browser traffic, SIP flows, and system behaviour.
DEBUGGING · LOGS · AUTOMATIONFun projects
Small things made for joy.
Not every project has to be serious. This space is for playful experiments, games, and creative work.
🐉 Save the Baby Dragon
A small browser game created as a fun project for my daughter. More family-friendly creative experiments will appear here over time.
Contact
Let’s connect.
I am always interested in thoughtful conversations about technology, customer experience, AI, and building useful things.